Please Read and Understand All Terms Before Ordering.

The State of Virginia requires us to charge all state, county, and local sales taxes on orders online that are being shipped inside of Virginia.

If you need assistance, you may contact us below.

If there is a problem, you will be contacted by the information during checkout.





Thanks for shopping at our online store! We appreciate your business.



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SERVICE/RETURNS CONTACT INFO *NEW INFORMATION*

Shipping/Receiving/Returns

Ship Authorized Returns to:

Kublnick's Specialty Gifts
105 1st Street
Pembroke, VA 24136
9am-8pm Eastern Time Monday - Friday
10am-6pm Eastern Time Saturday
Closed Sunday
No Longer Open To Public


Contact us:

By USPS Regular Mail

Kublnick's Specialty Gifts
105 1st Street
Pembroke, VA 24136

By Phone

Kublnick's Specialty Gifts
317-918-2685
9am-5pm Eastern Time Monday - Friday
Closed Saturday - Sunday

Voice Mails are checked periodically every hour. If you reach our voice mail, please feel free to leave a message, we promise to return your call as promptly as we can.

Customer Service Emails are answered within 24 hrs and sometimes immediately depending on the time of day.

Blocked, Unavailable, Private, Unknown ID's , or Toll Free Numbers when calling us are blocked and will be transferred to our voice mail. Sorry this is due to high volumes of "Advertising" from soliciting companies that keeps us from servicing our REAL customers. Voice Mails are checked almost immediately to make sure it wasn't a valued customer.

If our sales reps are busy, or after hours, please leave a message, and one of us will return your call as soon as possible. If busy please try again.

Retailers please leave order #, Contact #, and a brief message with your voice mail, as to which we can be better prepared to assist you in a timely fashion.

If you need any further assistance, please feel free to contact us.




customerservice@kublnicks.com

SHIPPING INFORMATION

Orders will show "will ship in 24 hours" or "will ship in 2-3 days. Most Orders leave within 2 Mailing Days of Payment Processing (Monday-Friday).

Some orders will require a 3rd Day, depending on the product, order size, and availability of the product.

Orders that come in after 1pm Eastern Time are processed the next business day.







Shipping Methods and Delivery Times:

Smaller orders under 13oz qualify for First Class Shipping. This price will be listed as $3.49 (This will increase as of Feb 01, 2012 to $3.99, and usually arrives within 2-5 days. This charge may show for either Parcel Post or Priority Shipping choices.

USPS Priority Mail (Arrives in approx. 3-5 Business Days)

USPS Parcel Post Mail (Arrives in approx. 4-7 Business Days)

This depends on where the item is to be delivered.

The times are based on USPS Mailing Guideline Standards.

If you have any questions we are happy to assist you in locating and tracking it.

ALL SHIPMENTS HANDLED BY THE UNITED STATES POSTAL SERVICE and be tracked at http://www.usps.com



All Shipping and Handling fees are based using distance, weight, and shipping from the area code 24136 to your destination. We do not offer flat rate shipping at this time.

Some larger orders may require bulk charges* (*varies by weight).

Shipping charges will include all required insurance, signature confirmation fee, and handling fees so that your package arrives safely and securely.

We include all orders with USPS delivery tracking.

All tobacco related orders will automatically be subject to a signature confirmation that is included at no charge.

If you have an order that is missing, and the tracking number on the package shows delivered when you check it on the http://www.usps.com tracking system. We will not refund, nor replace said order.

If you have any questions, always feel free to contact us. We are here to help always, and will continue to do so. We will work as hard as we can to help you in this matter.

We do use USPS so we can ship to APO/FPO Addresses with some exceptions.

Articles liable for customs duty and/or purchase tax unless bona fide gifts intended for use by military personnel or their dependents. When contents of a parcel meet these requirements, mailer must endorse customs form, 'Certified to be a bona fide gift, personal effects, or items for personal use of military personnel and dependents', under the heading, Description of Contents. Exceptions: All exceptions listed in restriction B are applicable to this restriction.

•C. Cigarettes and other tobacco products are prohibited.

•D. Coffee is prohibited.

Items from us that can't be shipped to these APO/FPO Addresses are filled lighters.

Buyers are liable for checking their own laws where they are having the items shipped. Buyers will be held responsible for any infractions.

All orders include all shipping and handling charges to get your package to you safely and securely.



DIRECTIONS FOR EXCHANGES:

All Sales are FINAL! Contact us if there is a problem that we may be able to handle with an exchange or credit to you.

All exchanges are to be shipped to the return address on your invoice. We ship from different locations so it would be wise to do so to speed up the process.

Please check your order when you receive it and check for any damage that may have been caused by the carrier. All items are tested and rechecked before they leave the shop.

Requests for any exchanges or credit must be made within 48 hours of confirmed delivery of your package. Don't throw away any packaging, it may need to be inspected by carrier for any authorization to occur. No credit is given for any shipping and handling unless it was a mistake by us.

We will not accept a return for exchange or credit without an authorization number.

Authorizations are only good for 14 days after they are issued. Orders being returned will receive store credit for that same item. If the item is not available then a store credit for the price of the item for something else in stock will be given.

Item's returned that are not damaged or defective, will be charged a 15% Restocking fee from any credit that is due to customer.

Vaporizers and their replacement parts are non-returnable, unless it's a manufacturers defect. We will then exchange the item if product is malfunctioning. Otherwise you will be charged the 15% restocking fee.

All "fluid" items are non-refundable if seal is broken.

All butane and gas products are shipped separately with ground shipping. No additional charge. But it does have to be sent that way regardless of if you choose different shipping.

We are not responsible for shipping charges back to us unless it was a mispick, or a mistake by us here. Your account will be credited once item(s) have been received and inspected by our shipping department and found to have a concealed defect.

(Usually within 2-3 business days after us receiving the order and inspecting it).

CUSTOMER SERVICE: If you experience any difficulties ordering on-line please email us immediately and at our Sales Department. Some office networks will prohibit you from connecting to secure servers for transactions.

We do not ship internationally. Any orders outside the 50 US States need prior approval. We will insure the delivery with insurance and confirmations, such as signatures, and product damages, but all postage is non-recoverable.

We are not responsible for any overdraft charges due to insufficient funds in your account when we process it. Please pay attention when ordering.

If the items are sent to the wrong address, again, we are not responsible for any shipping charges that occur to get the package to the correct address.

Packages returned as 'UNDELIVERABLE' or 'ADDRESSEE UNKNOWN', etc., will be refunded minus shipping charges that occurred. Additional postage will need to be collected to re-send your item.

Please check your info before you purchase. You are responsible for all shipping charges.

No Backorders!

If your order contains any items that are out of stock, you will be notified by email or phone, to give you an opportunity to cancel, or send the items currently in stock.

Please fill in your contact info correctly.

If no contact can be made within 24-48 hours with the contact information given during checkout, the order will be sent without the backordered items.

You may cancel your order up until the time of processing. Once order has begun processing, it may up to 7-14 days to return the funds depending on what payment you used during checkout.

Most Paypal orders are automatically refunded. Some major credit card companies may take up to the 14 days to return the charge. ________________________________________________



LIMITED LIABILITY POLICY: Your sole and exclusive remedy against Kublnick's Specialty Gifts is limited to return and replacement of said merchandise only. We at Kublnick's are not responsible for lost or stolen packages. We set up the shipping with insurance and confirmations so this doesnt happen. You shall have no right against Kublnick's Specialty Gifts for incidental or consequential damages due to consumer misuse or product defect. Kublnick's Specialty Gifts and its employees are not responsible for claims made and statements given to us by the manufacturers that we pass on to you on our site through product descriptions. We are not responsible for shipping charges. USPS won't give them back to us, and we can not refund them to you. Check your information before sending your order.

You must be 18 or older to purchase tobacco related products.

It is the customers responsibility to check local and state laws before ordering from this section.

Understand and comply with the following conditions.

All Tobacco Related Items are for Legal Use Only.

At least 18 years of age, (21 in some states).

When purchasing from our tobacco accesories, you are solely responsible for any false disclosures or legal ramifications. This website nor its affiliates will be held responsible for any legal ramifications arising from fraudulent entry into or use of this website.

Agree that purchasing from our smoking accessories, I am subjecting myself to the personal jurisdiction of the state I reside in should any dispute arise at any time between this website and myself.

This page constitutes a legal agreement between this website and you.

If you've read and fully understand the above agreement, and you affirm and swear that receiving products, and does not violate the standards of your community, that you won't make any of the products available to minors in any form, that you are wholly liable for any legal ramifications that may arise for your receiving these products. Again, you must be at least the age of 18.

If you need further assistance understanding anything, contact us before you order.
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Our Store contains adult-oriented novelties and tobacco product accessories intended for individuals 18 years of age or older with the legal right to access such materials and products as determined by the local and national laws of the region in which you reside.

Please Read All Terms and Conditions Before Ordering

Some orders that come in after 1pm Eastern Time are processed the next following business day.

All items and their availability are subject to change without notice.

Some office networks will prohibit you from connecting to secure servers for transactions. If you experience any difficulties ordering on-line please contact us immediately and we will respond as soon as possible.

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